- Sign in
-Enter your AMZ Tracker account email and password.
-Accept our terms of service.
-Click “Sign In”.
(For the first time, you need to set up your photo and name)
- Change your profile and sign out
-Click the profile icon in the bottom left of your screen to update your photo and nickname.
- Make QR code
-Click the QR code shape(second one) in the menu.
-Enter your product brand name, (so that your buyers can see who they are chatting with) .
-Enter your product name or model.
-Click “Make QR code”, then here comes it.
-Click “Save and get started”, then it will download the QR code (for you to design it and paste it on product).
Why need to design the code properly?
-Designing the code according to your product to draw buyers’ attention to scan the code to chat with you. Also, you can design it on your product warranty card.
- Translation（support all official languages around the world)
-When sending and receiving messages you can hit translate to convert any message into your native language. eg: Buyer send English to you, your browser language(native language) is Spanish, it can translate English into Spanish. Also, it can translate your native language into English and reply to buyer.
- Collection of live chat buyers
-The live chat buyers’ page allows you to search for buyers by name, product problem, or custom tags. Hit the export button to download lists of buyers in excel file.
- Manage Amazon messages ( supports 8 marketplaces: US, Canada, UK, Germany, France, Italy, Spain and Japan).
-Before that, you need to connect your Amazon account first.
-Click “Account management center”, and fill in all the information:
-After connection, your buyer messages will be received and handled on Rapid Service directly:
Note: if buyer doesn’t have an order, there will be no order information on the right.
- Manage official website support emails(supports 8 emails now).
-Before that, you need to connect your support email first.
-Click “Account management center”, choose “Official website emails” and fill in all the information:
-After connection, your can handle support emails on Rapid Service directly:
- Auto-Reply feature (for live chat channel): Turn on auto-reply feature, system will reply your buyers’ messages automatically.
How to turn it on?
–Enter your template.
-Turn on auto-reply ( switch the button to purple color ).
-Click “Save”.
How to turn it off?
-Go to settings and switch the button to gray color.
-Click “Save”.
